privacy-policy
Privacy Policy
Last Updated: April 28, 2021
Effective: April 28, 2021.
Seelingo care about our customers and know that your privacy is important to you. This Privacy Policy (“Privacy Policy”) is our way of sharing how we collect your information, why we need it, and how we use it.
Scope of Application
This Privacy Policy (“Policy”) describes how Seelingo.in (“Seelingo,” “we” or “us”) collects, uses, and discloses information related to our customers and prospective customers, visitors to Seelingo online stores, and users of our websites and mobile applications, as well as associated services (collectively, the “Services”). Your use of our Sites is subject to the Seelingo Terms of Use, which includes applicable terms governing limitations on liability and the resolution of disputes; this Policy is expressly incorporated by reference into the Seelingo Terms of Use.
This Privacy Policy contains the following sections:
The Information We Collect
How We Use Your Information
Legal Bases for Use of Your Information
Cookies and Similar Technologies
Online Analytics and Advertising
How We Share and Disclose Your Information
Retention of Your Information
Data Subject Rights and Your Choices
Third Party Links and Features
Children’s Privacy
How We Protect Your Information
Changes to Our Privacy Policy
Seelingo Contact Information
The Information We Collect
Information That You Provide Us
We accept and store any information that you submit on seelingo.in or by any other means. For example, you may provide personal information when you place an order, enter a giveaway, request a publication, or contact us. This information may include name, address, phone numbers, email address, credit card and payment information, and other personal information.
Telephone Calls with Sweetwater
We constantly review our own performance to ensure that we’re providing exceptional service and support. Some phone calls are recorded or monitored for training purposes.
WebSite Use Information
We collect and analyze technical information about how customers interact with seelingo.in including, but not limited to, IP addresses, browser types, operating systems, pages viewed, links, dates and times, and other information.
Cookies
Like many websites, we utilize a standard technology called “cookies” to differentiate you from other shoppers and to store and retrieve information about your interaction with the website, like the items in your shopping cart or wishlist for example.
Email Information and Contact Forms
We may collect, store, and use any information that you submit via email or any of the forms on our website. We may also collect information about email communications such as confirming that an email was opened or which links were clicked.Once you enter your email and buy products on our website you become the member of our website and can login into your account by entering OTP you receive on your email id or Mobile no.
How We Use Your Information
Unless otherwise required by law, or if pertinent to a judicial or governmental investigation, or as voluntarily released by you, your personally identifiable information is not shared with other organizations or persons, other than to organizations or persons assisting us in collecting, assembling or processing this information.
Non-Personal Information
Seelingo typically uses the non-personal information we collect in order to better understand how you and other visitors use our website, for system administration, to confirm that you’ve opened the emails that we send you, and to customize your experience when using this website. For example, we use cookies to ensure that items added to your shopping cart during one visit are accessible to you on subsequent visits until you either place an order or delete the items from the shopping cart.
Personally Identifiable Information
Seelingo may share your personally identifiable information with trusted third party vendors for the sole purpose of facilitating your order. For example, we provide your name, shipping address, phone number, and order information to our shipping carrier. We also may provide your name, billing address, and credit card information to the credit card processor that facilitates the transaction. Seelingohas strict guidelines requiring all third parties to keep any shared personally identifiable information confidential.
Legal Bases for Use of Your Information
The legal bases for using your information as set out in this Privacy Policy are as follows:
Where use of your information is necessary to perform our obligations under a contract with you (for example, to comply with: the terms of service of our websites which you accept by browsing the websites/registering; and/or our contract to provide our Services to you); or
Where use of your information is necessary for our legitimate interests or the legitimate interests of others (for example, to provide security for our websites, products, software, applications, or Seelingo online stores; operate our business and our Services; ensure safe environments for our staff and visitors; make and receive payments; comply with legal requirements and defend our legal rights; prevent fraud and to know the customer to whom we are providing Services).
Where we have your consent, in accordance with applicable legal requirements, to use your information for a particular purpose. Where we use your information to comply with applicable legal obligations (for example, keeping track of purchases for tax and auditing purposes).
Cookies and Similar Technologies
We use cookies and similar technologies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience.
You can remove or reject cookies using your browser or device settings, but in some cases doing so may affect your ability to use our products and services.
Definition of “Cookies”
Cookies are small pieces of text used to store information on web browsers. Cookies are widely used to store and receive identifiers and other information on computers, phones, and other devices.These types of files do a number of different jobs such as remembering your preferences and chosen items, assisting you to improve your site experience as well as trying to ensure that the adverts or offers you see online are more relevant to you. These “cookies” can be divided into 4 types, each of which is outlined below.
Use of “Cookies”
Cookies used on our website are grouped into the following categories:
Essential – these are cookies that are required for the regular operation of our websites. For example, some cookies allow you to log-in to your account and add products to your basket and checkout securely, or carry out fraud detection and security checks (along with other similar things). These are essential for the website to work properly.
Functional-these cookies will enable you to move around the site and use its features such as accessing secure areas (e.g. content for registered users). These cookies also allow us to remember your user preferences, helping you to customize your experience on our site. The information gained through the use of functional cookies is anonymous and is not used for any other purpose.
Performance improvers- these cookies will help us understand how effective our content is, what interests our customers and to improve how our website works. This information is used for statistical purposes only and is not used to personally identify any user.
Advertising-these cookies enable us and our advertising partners to serve ads and manage our online advertising when you visit our site and sites upon which we advertise. These cookies record your visit to our website and the content you interact with, and may also be used to manage the number of times that you see an advertisement.
Sets of “Cookies”
You may also encounter cookies on our websites that are placed by third parties. For example, when you buy our products online, our e-commerce vendor may use cookies and other technologies. We may also allow third parties to place cookies on our websites to track information about your online activities and/or across third-party sites or online services, including to send you targeted advertisements based on that information, which may include the remarketing of our products and services that you have viewed on our websites and on third-party websites.
This Cookie Statement does not apply to the cookies, applications, technologies or websites that are owned by and/or operated by third parties, or such third parties’ practices, even if they use or access our technology to store or collect information. To understand how third parties use cookies, please review their privacy policies.
Controlling and Opting-Out of Cookies
You can change the settings on your browser to prevent cookies being stored on your computer or mobile device without your explicit consent. Your browser “help” section will normally provide details on how to manage the cookie settings. If you choose to reject cookies, as noted above, you may not be able to use certain features of our websites and services.
Online Analytics and Advertising
Cross-Context
We merge data collected from our own websites and mobile apps. Examples of the data collected include: cookie IDs, device Advertising IDs (such as Facebook Google’s Advertising Identifiers); transaction and browsing history; your interaction with our online and mobile advertisements, including advertisements we serve within our emails and advertisements that we serve on behalf of third parties through, information about ads we serve, such as which ad was served, your interactions with the ads, and the URLs where the ads are served from marketing partners such as Google.
Interest Based Advertising
Seelingo participates in interest-based advertising (IBA), also known as Online Behavioral Advertising. We use third-party advertising companies to display ads tailored to your individual interests based on how you browse and shop online, as well as to provide advertising-related services such as ad delivery, reporting, attribution, analytics, and market research.
We allow third-party companies to collect certain information when you visit our websites or use our mobile applications. This information is used to serve ads for Target products or services or for the products or services of other companies when you visit this website or other websites. These companies use non-identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, cookie and session ID) and personally identifiable information (e.g., static IP address) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of greater interest to you. These parties typically use a cookie, web beacon or other similar tracking technologies to collect this information. Seelingo adheres to the Digital Advertising Alliance (DAA) self-regulatory principles for IBA.
User Experience Information
In order to improve Guest online and mobile shopping experiences, help with fraud identification, and assist our Guest relations representatives in resolving issues Guests may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g., information entered during checkout process), browser and device information.
Social Media
Seelingo engages with Guests on multiple social media platforms (e.g., Facebook, Twitter, and Pinterest). If you contact us on one of our social media platforms, request Guest service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.
How We Share and Disclose Your Information
We may share information we collect within the Seelingo family of companies (e.g, Seelingo’s manufacturing, distribution, and product development companies) to deliver products and services to you, ensure a consistent level of service across our products and Services, and enhance our products, services, and your customer experience.
We do not sell or loan your personal information to any third parties under any circumstances. We will share your personal customer information only with our agents, representatives, service providers, and contractors for limited purposes, including, but not limited to, fulfilling customer orders, offering certain products and services in connection with the Site, communicating to customers, providing customer service, storing, sharing and retrieving customers’ photo images in our Photo Center, enhancing and improving clients’ purchase experience, enabling access to our partners’ websites, providing a personalized purchase experience and preventing fraud and completing payment method processing.
Aside from the purposes described above, we will not share your personal information with any other third parties unless we have your express permission or there are special circumstances, such as when Seelingo is required by the government, law enforcement body, obligee whose legitimate right has been injured, subpoena or other legal document to share such information, or if we believe it to be reasonably necessary to protect the safety of any person; to address fraud, security or technical issues; or to protect Seelingo’s rights or property. We may also share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.
Retention of Your Information
We will retain your personal information for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by tax, accounting or other applicable laws.
Data Subject Rights and Your Choices
Seelingo will make every effort to provide you with access to your personally identifiable information so that you may review, update or correct that information. To protect your privacy and security, we will also take reasonable steps to verify your identity before enabling you to view your data and/or make corrections. If you have submitted personally identifiable information to Seelingo and would like it removed or modified, please contact us at support@seelingo.com. We will use reasonable efforts to comply with your request.
If you don’t want Seelingo to gather non-personal information about you and/or place cookies onto your desktop, you can generally change your cookie and other security settings on your web browser. For more information, please consult your web browser documentation. Please keep in mind that if you choose to prevent Seelingo from placing cookies onto your desktop, you may not be able to enjoy the full functionality of this web site.
If you have registered on this website, your personally identifiable information relating to you and your order history are available to you. However, each time you log into your account on this web site, you will be required to provide the password that you created at the time you registered. After providing your password, you can edit or delete your information at any time through the “Account info” page.
We will also provide you the opportunity to opt-out at any time of certain or all contact from Seelingo, and we will do everything we can to honor such requests. This choice will generally be offered at the bottom of our on-line or off-line communications to you. If you have any difficulty exercising your choices, please contact us at support@seelingo.com, or you may contact us via Facebook Messenger.
Third Party Links and Features
Seelingo is not responsible for the content or practices employed by other websites that are linked to from Seelingo.in. When you use a link to go from Seelingo.in to another website, our privacy policy is no longer in effect.
Children’s Privacy
This web site is designed for those 15 years of age and older. We will not knowingly collect information of any kind from anyone under the age of 13. If we become aware of a visitor under the age of 13 providing information on our site, we will terminate any accounts associated with that visitor and purge our databases of all information provided by that visitor.
How We Protect Your Information
Seelingo takes technical and organizational security measures to protect your information against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. However, no method of transmission over the internet, and no means of electronic or physical storage, is absolutely secure. As such, you acknowledge and accept that we cannot guarantee the security of your information transmitted to, through, or on our Services or via the Internet and that any such transmission is at your own risk.
Where we have your consent, in accordance with applicable legal requirements, to use your information for a particular purpose. Where we use your information to comply with applicable legal obligations (for example, keeping track of purchases for tax and auditing purposes).
Changes to Our Privacy Policy
We reserve the right to amend this privacy notice at our discretion and at any time. When we make changes to this privacy notice, we will post the updated notice on the Website and update the notice’s effective date. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
Seelingo Contact Information
If you would like to exercise one of your rights as set out above, or if you have a question or a complaint about this policy, the way your personal information is processed, please contact us via e-mail: support@seelingo.in
